Knowledge base

Void or refund a Supermenu order

POS

Same day is a void. After the batch closes, it has to be a refund.

If the payment was taken today and the batch has not closed, void the order and choose a reason.

A void after the batch has closed can show as voided on the screen and still leave the charge on the customer's card. Use a refund instead.

For a refund, select Refund. If a card machine took the payment, key the refund on that machine.

If you do not know your batch time, call Cayenne before you void.

SUPPORT 718-704-0505 | support@cayennecorp.com