Technical support
Choose the quickest path for the help you need. Never include passwords in a ticket or email.
Customer support
The right help.
A clear way to reach it.
Start a support request, find a useful answer, or connect with sales—without guessing where to go.
Knowledge base & FAQs
Browse general guidance or see answers to common service questions.
Open the resource center ↗Sales & new solutions
Ask about a quote, comparison, new installation, or project.
Email sales ↗Remote assistance
Use Splashtop SOS only when a Cayenne technician asks you to begin a support session. Share your session code only with the technician you have verified through our known phone number.
Open Cayenne Remote Support ↗This Cayenne page links to the official Splashtop SOS download and includes connection-safety guidance.
Support hours and urgent issues
Monday–Thursday: 9am–5pm; Friday: 9am–2pm, Eastern Time. After-hours emergency coverage depends on your service agreement. For an urgent issue, call 718-704-0505 and follow your agreed escalation procedure; email is not a guaranteed immediate-response channel.
For now, please use the phone, email, or online ticket options above so our team can coordinate your request.